Answer Every Guest, Instantly.
Give guests instant, helpful answers 24/7 – directly inside your 3D Virtual Tour and your website.
From room types and check-in information to dining, transfers, amenities and booking assistance, the Vivestia AI Concierge helps visitors find what they need without leaving the experience.
Never leave a guest question unanswered
Guests often explore a property with questions still unanswered. If they need to leave the website, wait for an email or contact reception, the booking journey becomes slower and less certain.
Instant Answers
Answer common guest questions immediately, at any time of day.
Less Hesitation
Give visitors the information they need while they are still exploring your property.
Support Direct Bookings
Guide guests towards the next step without sending them away from your digital experience.
Save Team Time
Reduce repetitive questions so your team can focus on higher-value guest interactions.
Inside Your 3D Virtual Tour & Website
The AI Concierge can live directly inside your 3D Virtual Tour and on your website. Guests can ask questions, explore the property and continue their booking journey in the same digital environment.
From simple questions to booking assistance
Configure the concierge around the information your guests ask for most.
Room Types
Help guests understand available rooms, suites and accommodation options.
Check-in & Check-out
Answer practical arrival and departure questions instantly.
Dining & Reservations
Explain dining options and guide guests towards restaurant information or reservation actions.
Airport Transfers
Provide transfer information and help guests understand available options.
Amenities & Services
Answer questions about spa, facilities, services and property features.
Booking Assistance
Guide visitors towards relevant booking or enquiry actions.
A knowledge base built around your business
Each AI Concierge is configured with the content you provide – such as policies, room information, services, FAQs, website content and property details.
Your team can provide website content, PDFs, documents, FAQs and other relevant materials. Vivestia uses this information to build and configure the knowledge base behind the assistant.
Speak Every Guest’s Language
Guests can ask questions in their own language and receive answers in that language, helping international visitors access the same level of support without adding pressure to your team.
Your Brand, Not Ours
The AI Concierge can be adapted to your brand identity, including colours, logo, chat name and tone of voice, so the experience feels like a natural extension of your website and property.
From a hotel group to a single room
The AI Concierge can be organised at different levels depending on the structure of your business.
Group / Brand
One assistant can support shared brand information, policies and cross-property questions.
Hotel / Property
A dedicated assistant can focus on a specific property, including rooms, dining, spa, amenities, check-in details and local information.
Room / Unit
A room-level assistant can focus on the information relevant to a specific room, suite, villa or unit.
Built for Hospitality – Ready for More
AI Concierge is designed around hospitality guest journeys, while the same assistant model can also support other businesses with websites, properties and customer questions.
Hotels & Resorts
Support guests across rooms, dining, spa, amenities and booking-related questions.
Villas & Rentals
Give guests concierge-style guidance before and during the booking journey.
Property Managers
Manage assistants for multiple properties from one coordinated setup.
Real Estate
Answer questions about listings, features and viewings while supporting lead capture.
Website Assistants
Use the AI assistant on websites that need 24/7 information and guidance.
From Your Content to a Live AI Concierge
- 01
Share Your Content
Send your website, PDFs, policies, FAQs and relevant property information.
- 02
We Configure It
Vivestia builds the knowledge base, configures the assistant and applies your branding and languages.
- 03
Embed It
The AI Concierge can be added to your website and 3D Virtual Tour.
- 04
Go Live
Your assistant starts supporting visitors 24/7 in the languages configured for your experience.
Support guests without adding more repetitive work
Save Time
Reduce recurring questions and help your team focus on guests who need personal attention.
Improve the Guest Experience
Give visitors faster access to useful information while they browse.
Support Direct Bookings
Keep guests within your own digital environment and guide them towards booking actions.
Stay Available 24/7
Provide an always-available information layer beyond reception or office hours.
Built Around Your Property and Content
Every AI Concierge setup depends on the number of properties or assistants, the content structure, languages, branding and where the assistant will be embedded. Talk to our team and we will recommend the right setup for your business.
Frequently Asked Questions
What is the Vivestia AI Concierge?
An AI assistant configured around your business content that can support visitors inside your website and 3D Virtual Tour.
Can it work without a 3D Virtual Tour?
Yes. The AI Concierge can also be used as a website assistant.
What information can it answer?
It can be configured around the information you provide, such as rooms, services, policies, check-in details, dining, amenities and FAQs.
Does it support multiple languages?
Yes. The assistant can support multilingual guest conversations.
Can it match our branding?
Yes. The interface can be adapted with your branding, including colours, logo, chat name and tone.
Can we have different assistants for different properties?
Yes. The setup can support assistants at brand, property and room or unit level.
How is the AI Concierge set up?
You provide the relevant content, Vivestia configures the knowledge base and assistant, then it is embedded into the required website or 3D Tour.
How much does it cost?
Pricing depends on the setup and requirements of your business. Contact Vivestia for a tailored quote.
Give every guest an answer when they need it
Book a live demo to see the AI Concierge in action, or tell us about your property and we will prepare a tailored proposal.